Policy

By being consumers ourselves, we understand the need of protection consumers must have while buying online. We will only collect the minimum information needed to process your order, to verify that you are the actual card owner (for your protection as well as for ours), and to contact you regarding your order.
At artisiana.com your e-mail address and your confirmation of payment through Paypal, all other information remains the property of PayPal, our 3rd party payment gateway.

Payment Method

Shipping Instruction

Shipping Methods

As soon as we receive the payment confirmation from PayPal we will start working on packing your order , usually it takes 24 to 48 hours for the item to be shipped .
we send most of our parcels using the Tunisian post which we have been working with for many years now , they provide a good delivery service with a very competitive international standard shipping prices.

Delivery with this service usually takes 5 to 10 working days to all countries in Europe and 7 to 15 working days to the USA , Australia and the rest of the world .

If you need your item urgently then we can send it to you via DHL or FedEx special delivery service which only takes about 72 hours to Europe and 3 to 5 working days to the rest of the world ( this service will be for an additional cost ).

if you have any questions regarding the delivery service and cost please contact us.

Payment Methods

We are using paypal to accept payments from our buyers .
Paypal has a secure server and allows you to place your credit card information without worry or hassle

Even if you don’t have a paypal account you can still make a payment using your credit card ( service provided by paypal ) , if you want to sign up for an paypal account, it will only takes 5 minutes ( it's easy to open an account, highly secured and very easy to use ) Existing members of paypal will be familiar with the easy interface that Paypal provides ( please visit www.paypal.com ) .

buyers can also make a payment via banktransfer to any of our accounts in Tunisia , Italy or the United kingdom

If you prefer to pay using different method please contact us.

Our Paypal Email is::
Paypal@artisiana.com

Please note:
We can ship the order only after the full payment is cleared

Our goal is to make this process as easy possible for you. Enjoy and do some quality shopping. We will be awaiting your order.

Thank you for your interest
in artisiana.com

Return Policy

Our products is subjected to the Quality of ONAT (Office National de l’Artisanat Tunisien) 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund.

To return an unwanted product for a refund of the purchase price, please send the unopened item within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), parts, and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.

Defective merchandise will be exchanged if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise.

To process a return, please reference your packing slip for return address and procedures. If you are having difficulty, feel free to contact our cu stomer service