By being consumers ourselves, we understand the need of protection consumers must have while buying online. We will only collect the minimum information needed to process your order, to verify that you are the actual card owner (for your protection as well as for ours), and to contact you regarding your order.

Shipping Methods

As soon as we receive the payment confirmation . we will start working on packing your order , usually it takes 24 to 48 hours for the item to be shipped . we send most of our parcels using the Tunisian post which we have been working with for many years now , they provide a good delivery service with a very competitive international standard shipping prices.

Delivery with this service usually takes 5 to 10 working days to all countries in Europe and 7 to 15 working days to the USA , Australia and the rest of the world .

If you need your item urgently then we can send it to you via DHL or FedEx special delivery service which only takes about 72 hours to Europe and 3 to 5 working days to the rest of the world ( this service will be for an additional cost ).

if you have any questions regarding the delivery service and cost please contact us.

return policy

If for any reason you should find a fault, could you please adhere to the following procedure:

Notify us within 5 working days by emailing us . If the item is damaged or faulty please take a pictures of the faulted areas & email  it along with a text explaining the problem ( info@artisiana.com) On receipt of your email we will respond within 48hrs If the product is determined to be faulty, we will arrange a replacement.

Please note:
We can ship the order only after the full payment is cleared

Our goal is to make this process as easy possible for you. Enjoy and do some quality shopping. We will be awaiting your order.

Thank you for your interest
in artisiana.com